Privacy policy

Last updated: August 13, 2025

Who We Are
Legal Business Name (as per GST): Dharmkunj
Brand/Trade Name: Siddh Santo Ki Khoj (“we”, “us”, “our”)
Website: https://siddhsantokikhoj.com (the “Site”)
Registered Address: 309, Rajpura, Near Old Primary School, Jhumri Telaiya, Koderma, Jharkhand 825409, India
Contact Email: pankaj@siddhsantokikhoj.com
Phone: +91-8235434101
For purposes of applicable data protection laws, Dharmkunj is the data controller of your personal information.

About This Policy
Siddh Santo Ki Khoj operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms and this Privacy Policy regarding personal information, this Privacy Policy controls.

By using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. Depending on how you interact with the Services and applicable law, we may collect:

  • Contact details: name, email, phone, billing/shipping address.

  • Financial/payment info: card type and masked card details, transaction ID, payment method, payment confirmation (we do not store full card numbers or CVV).

  • Account info: username, password, preferences, settings.

  • Transaction & order data: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled, and your order history.

  • Communications: information you share when contacting support or leaving reviews.

  • Device & usage data: IP address, device/browser type, identifiers, pages viewed, time stamps, referring/exit pages, and interactions with the Services.

  • Inferences: insights drawn from the above (e.g., preferences or interests).

Sources of Personal Information

  • Directly from you (account creation, checkout, support, reviews).

  • Automatically via cookies and similar technologies when you browse/use the Services.

  • Service providers acting on our behalf (e.g., payments, hosting, analytics, logistics).

  • Partners/third parties where permitted by law.

How We Use Personal Information

  • Provide, operate, and improve the Services: process orders and payments, fulfil and ship purchases, manage returns/exchanges, manage your account, remember preferences, and personalize your shopping experience.

  • Customer support & communications: respond to queries and provide transactional updates.

  • Marketing & advertising: send promotional emails/SMS (you can opt out anytime) and show ads, including cross-site advertising as allowed by law.

  • Security & fraud prevention: authenticate accounts; detect, investigate, and prevent fraudulent, illegal, or malicious activity; protect our users and Services.

  • Legal compliance: comply with law, respond to legal requests, enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes, subject to this Policy:

  • Shopify (platform/hosting) and other service providers (e.g., payment processors like Razorpay, analytics, cloud/IT, email/SMS providers, fulfilment and shipping/courier partners, customer support tools) who process data under instructions.

  • Business and marketing partners (where permitted) for measurement and advertising.

  • At your direction/with consent: to ship products, enable social logins/widgets, or complete a requested service.

  • Affiliates/corporate group.

  • Legal/compliance: to comply with law, protect rights/safety, or in connection with a business transaction (e.g., merger).

Relationship with Shopify

Our store is hosted by Shopify, which may collect and process personal information about your interactions with our store and other merchants to provide and improve the Services. For details on Shopify’s processing and your rights vis-à-vis Shopify, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Payments & Security

Payments are processed via PCI-DSS compliant gateways (e.g., Razorpay). We do not store full card numbers or CVV on our servers. The Site uses TLS/SSL encryption to protect data in transit. No security system is impenetrable; please avoid sending sensitive data over unsecure channels.

Cookies & Similar Technologies

We use cookies, pixels, and similar technologies for core functionality (e.g., cart, checkout), analytics, performance, personalization, and advertising. You can manage cookie preferences via your browser settings. Blocking certain cookies may impact site functionality.

Global Privacy Control (GPC): If you visit our site with the GPC signal enabled, where applicable, we will treat it as a request to opt out of certain sharing/advertising uses for that browser/device. Other than GPC, we do not respond to other “Do Not Track” signals at this time.

Your Rights & Choices

Depending on your location, you may have rights to access/know, delete, correct, port, or opt out of certain uses (e.g., targeted advertising or “sale/sharing” of personal information as defined by law). You can:

  • Use available self-service tools (unsubscribe links in marketing emails).

  • Email us at pankaj@siddhsantokikhoj.com to exercise your rights.

We may need to verify your identity (and, where applicable, your authorized agent’s authority) before acting on a request. We will not discriminate against you for exercising your rights.

EEA/UK residents: you may also object to or restrict certain processing, and withdraw consent where consent is the legal basis (withdrawal won’t affect prior lawful processing).

For details on data processed by Shopify and available rights, see https://privacy.shopify.com/en.

Children’s Data

Our Services are not intended for children without parental consent. We do not knowingly “sell” or “share” personal information of individuals under 16 (as those terms may be defined by law). If you believe a child provided personal data to us, contact us to request deletion.

Retention

We retain personal information for as long as necessary to provide the Services, maintain your account, comply with legal/tax/audit obligations, resolve disputes, and enforce our agreements, then delete or anonymize it in accordance with our policies and applicable law.

International Transfers

We may transfer, store, and process your information outside your country of residence. Where required (e.g., EEA/UK transfers), we rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses or UK-approved equivalents, or transfers to countries deemed adequate.

Third-Party Links

Our Services may link to third-party sites/apps. Their privacy and security practices are governed by their own policies. We are not responsible for the content or practices of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page and indicated by the “Last updated” date above. We will provide additional notice where required by law.

Contact Us

For questions about our privacy practices or to exercise your rights:
Email: pankaj@siddhsantokikhoj.com
Phone: +91-8235434101
Postal Address: Dharmkunj, 309, Rajpura, Near Old Primary School, Jhumri Telaiya, Koderma, Jharkhand 825409, India